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Soundly

Ask Soundly

Challenge

Help Soundly users navigate a dizzying number of over-the-counter and prescription hearing aids, and the accompanying site content that educates them.

Solution

A first of its kind AI-powered chat experience that enhances search by allowing users to ask questions in their normal, everyday language, and get hyper-personalized answers in return in a matter of seconds.

Services

AI Strategy
AI Training
AI Development
AI Implementation
Creative Services

Game-Changing AI-Powered Search for Hearing Health

Civilization and Soundly have revolutionized how consumers search for hearing aid information by integrating an exciting new feature into soundly.com: AI-powered chat—built on a proprietary Civilization tool called Anui. Dubbed Ask Soundly, this emerging technology enhances search by allowing users to ask questions in their normal, everyday, and native language, and get hyper-personalized answers in return in a matter of seconds. This helps Soundly users navigate a dizzying number of over-the-counter and prescription hearing aids, and the accompanying site content that educates them. 

According to the New York Times, the number of consumers who need hearing aids is on the rise, especially among young adults. Technology advances like Bluetooth integration mean there are more devices and options to evaluate, and with more people searching, With our AI Strategy, AI Development, and AI Implementation, Ask Soundly’s ability to deliver fast, accurate responses 24/7 helps consumers take control of their hearing health journey, even when Soundly's doctors and experts aren’t readily available.

Results

120M+
Earned Media Impressions
4,000
Conversations on Soundly.com
57
Languages supported
“We wanted to create an experience that didn't yet exist — a marketplace that made finding the right hearing aid a simpler process. Civilization helped make that a reality, using AI to not only power a more thoughtful way to search, but to help my team create content that addresses what customers are looking for, precisely and quickly.”
Blake Cadwell
Co-Founder and CEO, Soundly